Helper FAQ
We've gathered answers to the most common Helper questions to make things easier for you.
Can I choose which bookings I accept?
Absolutely. You’ll receive booking requests with all the details upfront, and it’s always up to you to accept or decline. That way, you only take on work that fits your schedule and comfort level.
How much can I earn?
That's up to you. Your earnings depend on the type of services you offer and how often you take bookings. You’ll always see the payment amount before accepting a job, so there are no surprises. Plus, you can unlock extra cash bonuses through our Helper Rewards Program as our thank-you for consistently great work.
Do I need a background check?
Yes. For the safety of our clients and community, all Helpers must pass a third-party background check before listing on the platform.
How do I become a Helper?
You can apply directly by clicking Become a Helper. We’ll guide you through a straightforward process that includes submitting your background info, interviewing, and—if applicable—taking part in training.
What should I include in my Helper profile?
Include a friendly photo, a short introduction, availability, and what types of services you provide. This helps build trust and makes it more likely you’ll get bookings from clients that are a good fit for you.
Do I need care experience to apply?
Not necessarily. We look for people who are dependable, kind, and able to communicate clearly. While experience in caregiving or service roles is a plus, it’s not required for all types of support.
How much can I earn?
That's up to you. Your earnings depend on the type of services you offer and how often you take bookings. You’ll always see the payment amount before accepting a job, so there are no surprises. Plus, you can unlock extra cash bonuses through our Helper Rewards Program as our thank-you for consistently great work.
What if I have an issue with a client or a service?
Our support team is here for you. If something doesn’t feel right or there’s a problem, contact us and we’ll step in to help.
Can I work with the same client more than once?
Yes! Many clients prefer consistency and will request you again. You can also accept recurring bookings if you’re available on a regular basis.
Can I update my availability?
Yes! You’re in control. You can update your availability anytime through your dashboard.
What happens if a client cancels?
If a client cancels with less than 24 hours' notice, you’ll receive 50% of the scheduled service fee as compensation for the short notice.
Are there any fees to use the platform?
There’s no cost to apply or list on the platform. HelpHive takes a small service fee only when you complete paid work—so we only succeed when you do.
Need more assistance?
We're here to help.