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AboutHow it Works

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The Company

  • About HelpHive
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For Clients

  • How HelpHive Works
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  • Activities & Wellness
  • Respite Care
  • Client FAQ

For Helpers

  • Become a Helper
  • Helper Rewards Program
  • Helper FAQ

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Client FAQ

We've gathered answers to the most common client questions to make things easier for you.

Client FAQ illustration
Can I create and manage an account for someone?
Absolutely. HelpHive is designed to make it easy for family members, friends or caregivers to set up and manage an account on behalf of a loved one so they can get the support they need, even if they’re not tech-savvy.
There was an issue with my service—what should I do?
We’re here to help. Please contact us and let us know what happened so we can do our absolute best to make it right.
Why do Helpers need to accept my booking request?
Unlike traditional care companies, HelpHive gives Helpers the ability to accept bookings themselves. This ensures you only work with someone who understands your needs and feels confident they can provide the right support. We’ve found that when Helpers choose the jobs that are a good fit, the experience is better for everyone—more thoughtful service and a happier person by your side.
Where does HelpHive operate?
We currently operate in the Lower Mainland of British Columbia, Canada.
What is your cancellation policy?
You can cancel up to 24 hours before the scheduled start time for a full refund. If you cancel after that, 50% of the service cost will be charged to compensate the Helper for the short notice.
Can I book the same Helper again?
Yes! You can also set up recurring bookings. This means your preferred service, location, and time can repeat on a regular schedule—no need to rebook each time.
How do I pay for services?
All payments are handled securely through our platform. You’ll see the cost upfront and won’t be charged until your Helper accepts and confirms the booking. If someone asks you to pay outside the platform, please let us know.
What should I include in my profile?
Share a bit about yourself and the type of support you’re looking for. This helps Helpers better understand your needs and increases the chances of receiving the right care. Only include details you feel comfortable sharing—your privacy always comes first.Share a bit about yourself and the type of support you’re looking for. This helps Helpers better understand your needs and increases the chances of receiving the right care. Only include details you feel comfortable sharing—your privacy always comes first.
What are “Helpers” and how are they selected?
Helpers are the service providers on our platform. Every Helper has passed a third-party background check, completed interviews, and—where applicable—received tailored training. We only accept individuals we trust to provide safe, respectful, and effective support for seniors.
What kinds of services can I request?
You can view the full list of services we offer here. We focus on everyday, non-medical support tailored to seniors’ needs.
Are there any booking minimums?
To make sure every visit feels unhurried and worthwhile, we have minimum booking times for some services:
Do I need to sign a contract or make a long-term commitment?
Nope. HelpHive is flexible by design. You only book and pay for the services you need, when you need them—no commitments or hidden strings.
Customer service illustration

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